Frequently Asked Questions

Agreed Value means you are insured for that set sum insured, in the event of a total loss. Market Value means, in the event of a total loss you will be paid out, the current market value of your motorcycle prior to the incident and taking into consideration the motorcycle's make, model, age, general condition and any accessories and enhancements and kilometres travelled immediately prior to the incident.

By contacting our customer service team and having a discussion and coming to a mutual agreement on a value amount which could involve paying an extra premium.

Please refer to the link below for contact options.

https://www.kawasakiinsurances.com.au/contact

Accessories can be added to your insurance policy at any time. Any accessories must be advised to us and noted on your Certificate of Insurance. This will ensure coverage and replacement in the event of a claimable event where damage is sustained to these items.

Your motorcycle is not covered whilst being tested in preparation for or engaged in any racing, pacemaking, hill climbing, reliability trials, rallying, speed tests or any other similar motor sporting event.

In the event of an Accident giving rise to a claim, We will cover Your Riding Gear, if it is lost or damaged in the Accident up to a limit of $1,500 for any one item (or a pair) with a maximum of $3,000 on any one claim.

There is no cover for loss or damage to Your Riding Gear as a result of theft.

Lay-up changes the cover for Your Motorcycle under the Policy, it is restricted to loss or damage occurring while Your Motorcycle is within the gates, walls, or fences of Your home address as specified on Your Certificate of Insurance, other than during the period midnight Friday night to midnight on the next Sunday night (these times and days are those which are applicable at the home address). This restriction gives You a discounted premium and only applies during the Lay Up Cover period specified on the Certificate of Insurance.

Your insurance policy will provide coverage for your motorcycle to be ridden by anyone you provide permission to.

No change is required to your insurance policy and no extra premium will be charged. Anyone who becomes a regular rider during the period of insurance, should be noted to your insurance policy by contacting our customer service team via the link below.

https://www.kawasakiinsurances.com.au/contact

When the motorcycle is left unattended, and not in a locked place of storage or building, we require the motorcycle to have the key removed and steering locked, or have a combination of padlock supported chains or cables or a wheel hub lock.
How do I access important documents such as Kawasaki Motorcycle Insurance Product Disclosure Statements, Financial Services Guide, Target Market Determinations (TMD's) and Privacy Policy? All important documents are available via the links below.

Important Documents (under 'Important Documents')
https://www.kawasakiinsurances.com.au/documents

PDS's
https://www.kawasakiinsurances.com.au/pds-2

Our claims information page via the link below will provide you with more information.

https://www.kawasakiinsurances.com.au/claims

Agreed Value means you are insured for that set sum insured, in the event of a total loss. Market Value means, in the event of a total loss you will be paid out, the current market value of your motorcycle prior to the incident and taking into consideration the motorcycle's make, model, age, general condition and any accessories and enhancements and kilometres travelled immediately prior to the incident.

An Agreed value policy is held for 12 months (1 year) from the date of purchase of your brand new motorcycle. After the 12 month period, your policy will change to Market Value.

Accessories can be added to your insurance policy at any time. Any accessories must be advised to us and noted on your Certificate of Insurance. This will ensure coverage and replacement in the event of a claimable event where damage is sustained to these items.

Your motorcycle is not covered whilst being tested in preparation for or engaged in any racing, pacemaking, hill climbing, reliability trials, rallying, speed tests or any other similar motor sporting event. For the event Transmoto, please contact Us by referring to the link below to discuss coverage.

https://www.kawasakiinsurances.com.au/contact

In the event of an Accident giving rise to a claim, We will cover Your Riding Gear, if it is lost or damaged in the Accident up to a limit of $500 for any one item (or a pair) with a maximum of $1,000 on any one claim.

There is no cover for loss or damage to Your Riding Gear as a result of theft.

Your insurance policy will provide coverage for your motorcycle to be ridden by anyone you provide permission to.

No change is required to your insurance policy and no extra premium will be charged. Anyone who becomes a regular rider during the period of insurance, should be noted to your insurance policy by contacting our customer service team via the link below.

https://www.kawasakiinsurances.com.au/contact

Under the insurance policy, the motorcycle is required to be stored in a fully enclosed and securely locked building or shed whilst at your usual residence.

When the motorcycle is removed from your locked building or shed, it is a policy requirement to keep the Motorcycle in a Fully enclosed and securely locked trailer or vehicle.

All important documents are available via the links below.

Important Documents (under 'Important Documents')
https://www.kawasakiinsurances.com.au/documents

PDS's
https://www.kawasakiinsurances.com.au/pds-2

Our claims information page via the link below will provide you with more information.

https://www.kawasakiinsurances.com.au/claims